Last Updated: 31/03/2026

Techyz Software Solutions Pvt Ltd (“we,” “our,” “us”) operates the Gym360 software solution, including the Gym360 Customer Management Solution, the Gym360 Admin app, and related services (collectively, the “Services”). We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly.

1. Information We Collect

We collect the following categories of data:

a. Personal Information:

  • Name
  • Email address
  • Phone number
  • Address
  • Date of birth
  • Payment information

b. Health and Sensitive Information:

  • Fitness levels, medical conditions, dietary preferences

This data is collected only with your explicit consent and is used solely to provide personalized fitness and wellness services.

c. Non-Personal Information:

  • Device and browser type
  • IP address
  • Operating system
  • Usage data (pages visited, access time, interactions)

2. Legal Basis for Processing

We process your data based on:

  • Consent: For health data and marketing communications
  • Contractual Necessity: To provide gym management and membership services
  • Legal Obligations: Compliance with tax and regulatory laws
  • Legitimate Interests: Service improvement, analytics, and fraud prevention

3. How We Use Your Information

  • Provide and maintain our Services
  • Process payments and send receipts
  • Manage memberships, attendance, and access control
  • Communicate updates and support
  • Generate reports and analytics
  • Improve and develop new features
  • Personalize fitness recommendations

4. Data Retention

We retain your data only as long as necessary:

  • Account Data: Active period + up to 3 years after deletion
  • Health Data: During active use, deleted within 12 months of inactivity
  • Transaction Data: Up to 8 years (legal compliance)
  • Usage Data: 12–24 months

Data deletion requests are processed within 7–30 days, including removal from backups where feasible.

5. Sharing of Information

We do not sell your data. We may share data with:

  • Cloud hosting and infrastructure providers
  • Payment gateways and billing processors
  • Analytics providers (e.g., app performance monitoring tools)
  • Legal authorities when required

All third parties are contractually obligated to protect your data.

6. Data Security

We implement industry-standard technical and organizational safeguards. However, no system is 100% secure.

7. Data Breach Notification

In case of a data breach affecting your personal data, we will notify affected users and relevant authorities as required by applicable laws.

8. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent
  • Restrict or object to processing

Contact: info@techyz.net

9. Cookies and Tracking Technologies

We use cookies and similar technologies. You can control them through browser settings.

10. Third-Party Links

We are not responsible for third-party websites linked from our Services.

11. Children’s Privacy

Our Services are not intended for children under 13. Any such data will be deleted promptly if discovered.

12. International Data Transfers

Your data may be processed outside your country with appropriate safeguards.

13. Compliance with Indian Laws

We comply with the Information Technology Act, 2000, SPDI Rules 2011, and applicable provisions of the Digital Personal Data Protection Act, 2023.

14. Grievance Officer

In accordance with Indian law, you may contact our Grievance Officer:

Grievance Officer
Techyz Software Solutions Pvt Ltd
Email: info@techyz.net
Response Time: Within 15 days

15. Changes to This Privacy Policy

We may update this policy periodically. Updates will be reflected with a revised “Last Updated” date.

16. Contact Us

Techyz Software Solutions Pvt Ltd
PRA-B(5H), Mannanthala
Thiruvananthapuram-695015, Kerala, India
Email: info@techyz.net